How to get a refund from EVA Airlines

EVA Airlines Refund Policy

Overview:

EVA Airlines refund policy provides flexibility and peace of mind. Understanding it helps navigate cancellations or changes due to unforeseen circumstances or travel plan adjustments.

Refundable Tickets:

1. For passengers holding refundable tickets, EVA Airlines allows cancellations with a full refund, minus any applicable service fees.
2. Refund requests can be made online through the EVA Airlines website or by contacting customer service.
3. The refund will be processed back to the original form of payment within 7 business days for credit card payments and within 20 business days for cash or check payments.

Non-Refundable Tickets:

1. Passengers with non-refundable tickets are generally not eligible for a refund.
2. However, EVA Airlines provides the option to rebook flights for a later date, subject to change fees and fare differences.
3. Additionally, the refundable taxes and fees imposed by governments or airport authorities for unused sectors will be fully refunded without any penalty.

Cancel For Any Reason Policy:

1. EVA Airlines also offers a “Cancel For Any Reason” (CFAR) policy, which provides additional flexibility.
2. Passengers can cancel flights for any reason and receive a partial refund or travel credit, depending on fare rules and conditions.
3. This option is particularly beneficial for travelers who want the assurance of being able to change their plans without significant financial loss.

24-Hour Risk-Free Cancellation:

1. For flights to or from the United States, EVA Airlines offers a 24-hour risk-free cancellation policy.
2. Passengers can cancel their tickets within 24 hours of purchase, provided the booking was made one week before the flight’s departure.
3. This policy allows for a full refund without any cancellation fees, making it easier for travelers to make changes shortly after booking.

How to Request a Refund:

1. To request a refund, passengers can log into their EVA Airlines account, navigate to the “Manage Booking” section, and select the flight they wish to cancel.
2. Passengers can follow the system’s refund request process or contact EVA Airlines customer service or visit a ticketing office for assistance.

Important Considerations:

• Refund Processing Time: Credit card refunds are processed within 7 business days, while cash or check refunds take up to 20 business days.
• Service Fees: Refundable tickets may incur service fees, which will be deducted from the refund amount.
• Change Fees: Non-refundable tickets can be rebooked, but change fees and fare differences apply.
• Government Taxes and Fees: Refundable for unused sectors without penalty, even for non-refundable tickets.

By understanding EVA Airlines’ refund policy, including the Cancel For Any Reason option, passengers can make informed decisions and confidently manage their travel plans.

Always review the specific terms and conditions related to your ticket type and consider additional protections like travel insurance for added peace of mind.