Hawaiian Airlines Refund Policy:
Hawaiian Airlines offers a flexible refund policy to accommodate various passenger needs, whether due to unforeseen circumstances or changes in travel plans. Therefore, you can manage your bookings effectively and ensure a smooth travel experience by understanding this policy.
Standard Refund Policy:
Hawaiian Airlines’ refund policy varies depending on the type of ticket purchased:
- Refundable Tickets: Refundable Hawaiian Airlines tickets allow cancellation (full minus fees) via website or customer service.
- Non-Refundable Tickets: For non-refundable tickets, passengers are generally not eligible for a refund. However, Hawaiian Airlines allows passengers to rebook their flights for a later date, subject to change fees and fare differences.
- Partially Used Tickets: If a ticket has been partially used, the refund amount will be calculated based on the unused portion of the journey, minus any applicable fees.
24-Hour Free Cancellation:
Hawaiian Airlines offers a 24-hour free cancellation policy. If you book your ticket at least seven days before the scheduled departure, you can cancel it within 24 hours without incurring any cancellation fees. This policy provides flexibility for passengers who may need to make last-minute changes to their travel plans.
Cancel For Any Reason Policy:
To give travelers more flexibility, Hawaiian Airlines offers a “Cancel For Any Reason” (CFAR) policy through its travel insurance options. Therefore, travelers can cancel their flights for any reason not covered by standard refund policies and still receive a partial refund.
Key features of the CFAR policy include:
- Eligibility: The CFAR option must be purchased at the time of booking. It is available for both refundable and non-refundable tickets.
- Refund Amount: Passengers can receive a refund for the original flight fare and any additional travel extras provided by Hawaiian Airlines. The refund amount depends on the terms and conditions of the CFAR policy.
- Cancellation Window: To qualify for a CFAR refund, cancellations must be made before the scheduled departure. The imperative nature of the cancellation is assessed based on medical reasons, and a valid medical certificate must be provided.
How to Request a Refund:
Requesting a refund from Hawaiian Airlines is a straightforward process:
- Online: Passengers can log into their HawaiianMiles account, navigate to the “Reservations” section, and select the flight they wish to cancel. The system will guide them through the refund request process.
- Customer Service: For assistance, passengers can contact Hawaiian Airlines’ customer service team via phone or email. It is advisable to have the booking reference and passenger details ready to expedite the process.
- Travel Agencies: If the ticket was purchased through a travel agency, passengers should contact the agency directly to initiate the refund process.
Additional Considerations:
- Travel Insurance: Hawaiian Airlines recommends purchasing travel insurance to cover unforeseen events that may not be covered under the standard or CFAR policies.
- Refund Processing Time: Refunds are typically processed within 7-10 business days for credit card purchases and 20 business days for cash or check purchases.
- Special Circumstances: In cases of flight cancellations by Hawaiian Airlines, passengers are entitled to a full refund or rebooking options without additional charges.
By understanding Hawaiian Airlines’ refund policy, particularly the Cancel For Any Reason option, you can make informed decisions and confidently manage your travel plans. However, always review the specific terms and conditions related to your ticket type. Additionally, consider protections like travel insurance for added peace of mind.
