Sun Country Refund Policy:
Sun Country Refund Policy to accommodate various passenger needs, whether due to unforeseen circumstances or changes in travel plans. Understanding this policy can help you manage your bookings effectively and ensure a smooth travel experience.
Standard Refund Policy:
Sun Country Airlines’ refund policy varies depending on the type of ticket purchased:
- Refundable Tickets: Passengers holding refundable tickets can cancel their flights and receive a full refund, minus any applicable service fees. Refund requests can be made online through the Sun Country website or by contacting customer service.
- Non-Refundable Tickets: For non-refundable tickets, passengers are generally not eligible for a refund. However, Sun Country allows passengers to rebook their flights for a later date, subject to change fees and fare differences.
- Partially Used Tickets: If a ticket has been partially used, the refund amount will be calculated based on the unused portion of the journey, minus any applicable fees.
24-Hour Free Cancellation:
Sun Country Airlines offers a 24-hour free cancellation policy. If you book your ticket at least seven days before the scheduled departure, you can cancel it within 24 hours without incurring any cancellation fees. This policy provides flexibility for passengers who may need to make last-minute changes to their travel plans.
Cancel For Any Reason Policy:
Sun Country Airlines offers a “Cancel For Any Reason” (CFAR) policy through its travel insurance, providing greater flexibility. Consequently, passengers can cancel flights for any reason not covered by standard refund policies and still receive a partial refund.
Key features of the CFAR policy include:
- Eligibility: The CFAR option must be purchased at the time of booking. It is available for both refundable and non-refundable tickets.
- Refund Amount: Passengers can receive a refund for the original flight fare and any additional travel extras provided by Sun Country Airlines. The refund amount depends on the terms and conditions of the CFAR policy.
- Cancellation Window: To qualify for a CFAR refund, cancel before the scheduled departure. Additionally, cancellations are assessed based on medical reasons, requiring a valid medical certificate.
How to Request a Refund:
Requesting a refund from Sun Country Airlines is a straightforward process:
- Online: Passengers can log into their Sun Country account, navigate to “Manage My Booking,” and select the flight to cancel. Then, the system guides them through the refund request process.
- Customer Service: For assistance, passengers can contact Sun Country Airlines’ customer service team via phone or email. Additionally, it is advisable to have the booking reference and passenger details ready to expedite the process.
- Travel Agencies: If the ticket was purchased through a travel agency, passengers should contact the agency directly to initiate the refund process.
Additional Considerations:
- Travel Insurance: Sun Country Airlines recommends purchasing travel insurance to cover unforeseen events that may not be covered under the standard or CFAR policies.
- Refund Processing Time: Refunds are typically processed within 7-20 business days, depending on the payment method used.
- Special Circumstances: In cases of flight cancellations by Sun Country Airlines, passengers are entitled to a full refund or rebooking options without additional charges.
